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Megan Embassy, Jalan Ampang 55000
+6011-10905872
FAQS

Frequently Asked Questions

What can I use Bungkusit for?

Just about anything! Its up to your imagination on how you use it ! Just make sure it fits on a motorbike, its upto 10kg and can fit in a bag of 50cm x 30cm x 25cm.

Whether it’s nasi lemak, new Earphones , or a fresh shirt for tonight’s date, we will deliver it. Items we cannot deliver include controlled substances, live animals and non-halal items.

Please be specific for each order For instance, “One Ala Carte Spicy McChicken Burger, please.”

With Bungkusit our customers have bought – Clothes, gadgets, household equipments, cat food, Touch N Go card, smart tag, Food from pasar, surprise gifts car spare parts and many more.

THE POSSIBILITIES ARE ENDLESS!

Please Note :
-Wet Groceries are not allowed, and dry groceries up to 6 different items only, as all our riders are on a motorbike.
-Cakes and fragile items are not allowed.
-For cashless payment, please bank in to the riders account directly.

How can I contact customer service ?

For any assistance, please reach out to our BCA Team (Bungkusit Champion Advocates) through the chat message in the app itself via feedbacks. Alternatively, please send your enquiries to enquiry@bungkusit.com.my

How are our delivery fees determined ?

Fees help pay for your Roadies’ time and keep our whole operation running smoothly, so you can get whatever you need quickly and conveniently.

Our base fare starts from MYR7.50. Any difference thereafter will increase according to the distance. You will be able to check the distance and fare in your application before deciding to complete an order.

During celebrative seasons however , we do offer many promotions and a cut in pricing, so stay tuned on our social media sites to catch the best prices yet! Do look out for promo codes as well! ?

What Timings is Bungkusit open ?

Bungkusit is open 24/7, 365 days a year! As long as the merchant you want to order from is open and accepting to get orders, we’ll deliver.

Please do order only if you are certain the outlet is open for orders. Failure to do so could lead to our Roadies to unnecessary trouble and a penalty fee.

What can I have delivered with Bungkusit ?

Just about anything! Its upto your imagination on how you use it ! Just make sure it fits on a motorbike, its not more than 10kg and can fit in a bag of 50cm x 30cm x 25cm.

Whether it’s nasi lemak, new Earphones , or a fresh shirt for tonight’s date, we will deliver it. Items we cannot deliver include controlled substances, live animals and non-halal items.

Here are some examples :

  • Last minute gifts deliveries for those important anniversaries!
  • Bungkusit your favourite food from any restaurants or stalls anywhere
  • Send your friend a parcel
  • Getting the Roadie to stand in line for you at pos laju
  • Get urgent documents delivered instantly within 60 minutes!
  • Grabbing midnight drinks and food
  • Forgot your book at home? Bungkusit to get it within 60 minutes only!  

     

    However, we do not encourage the delivery of perishable and semi perishable goods (i.e. cakes and pastries). If you are still keen, please assure the Roadie that you would like to proceed and bear full responsibility in the event of mishaps. 

    For more information on types of products/services that are deemed restricted can be found in our Terms and Conditions here – https://bungkusit.com.my/terms-and-conditions, under the policy on the delivery of restricted items category. 

Who makes the deliveries ?

Our Roadies are independent contractors. Your safety is extremely important to us and we screen all of our Riders with thorough background checks and use a rating system to give each Roadie feedback.

What are the Benefits of using Bungkusit?

 

 

 

  • Save time. Do more with the same 24 hours you have.
  • Get reliable help anytime, anywhere.
  • Empowering the community that is serving you. 
  • Get your errands done from buying medicines, groceries etc to delivering parcels and sending gifts to your friends.
  • On – Demand, Instant deliveries. Book now, get it now.
  • DO Cash on Delivery, only pay when you receive the items.
  • Riders Can help you buy items from anywhere you like. Be it a shirt from Pavilion to Pisang Goreng from a street stall. All you need to know is the location.

Can I send items to someone in another city?

Yes, however it is limited to 500km away from your pick up location per order.

Select Personal Assistant below the screen and all you have to do is add the pick up address and the drop off address. Riders will do the order immediately once you have submitted your orders.

Otherwise, you can select Deliver later, if you would like to book your rider earlier. This is for making sure you have a rider when the time comes.

How to Order? Step by step instructions.

Please follow the video tutorial as below:

https://www.instagram.com/tv/B92zOtaFBsR/?igshid=dor1xlw0zd65

There are no Roadies picking up my order, what can I do?

We are sorry to hear this. Please allow a window of approximately 10 minutes for     your order to be picked up. If more than 15 minutes have passed for a ‘Deliver Now’ service, please let us know immediately so that we will get the nearest Roadie to assist you as soon as possible. 

However, if you think that time is not your friend today then you can cancel the order in the app and reorder.

 

We also would like to suggest you to read this guide

https://bungkusit.com.my/request-a-dispatch-quickly-using-these-3-steps-on-bungkusit/

What is Prohibited in Bungkusit?

We do not cater bill payments, mobile top ups, cash transfers.

We do not deliver Wet Groceries, Bulky items like furniture, controlled substances, live animals and non-halal items. *Refer T&C 14.1* 

How can I use Bungkusit for business?

We love supporting businesses, whether you are big business or small business or even a pasar malam vendor. We serve all.

If you are interested to be part of our merchant list and want to upload your products onto our app, visit our merchant registration page to get started by filling up the Merchant Application Form- https://bungkusit.com.my/become-a-merchant/  . There is only a 1 time fee of Rm100 for registration.

If you just want to use for delivery purposes and want to have a collaboration, or you would like to advertise on our application please email merchant@bungkusit.com.my