Frequently Asked Questions
How do I use Bungkusit ?
You can use the Bungkusit on iOS and Android to request a delivery from any merchant in your city. Once you’ve located the restaurant or store you’d like to order from, add in your details and payment options and hit “Order Now”. As of now we only cash which is to be paid directly to the Rider (“Roadie”).
Please be specific for each order For instance, “One large pizza hut of flavour pepperoni, please.”
For courier services, please make sure to pay the Rider during pick up of parcel. You are allowed to pay a fixed of sum for example Rm100, then once the rider gets the receipt from the post office, he will issue you your change and the tracking number. This goes the same for food delivery.
How can I contact customer service ?
Our customer service team is available throughout the day to assist with your delivery requests.
Do you have a question about an existing order or charges?
For fastest service, please reach out to us through the chat message in the app itself. For other methods you may email our customer service via [email protected]
How are our delivery fees determined ?
Fees help pay for your Roadies’ time and keep our whole operation running smoothly, so you can get whatever you need quickly and conveniently.
In general, the Bungkusits’ has a basic fee of Rm5 for every order, however as the distance and time increase the price increase slightly as well. As for courier services, as sometimes post offices like pos laju are very packed and has long queues, therefore a minimum fee will be charged for every 15 minutes.
During celebrative seasons however , we do offer many promotions and a cut in pricing, so stay tuned on our social media sites to catch the best prices yet! Do look out for promo codes as well! 🙂
What Timings is Bungkusit open ?
Bungkusit is open 24/7, 365 days a year! As long as the merchant you want to order from is open and accepting to get orders, we’ll deliver.
Please do order only if you are certain the post office or the restaurant is open for orders. Failure to do so could lead to our Roadies to unnecessary trouble.
What can I have delivered with Bungkusit ?
Just about anything! Its upto your imagination on how you use it ! Just make sure it fits on a motorbike.
Whether it’s nasi lemak, new Earphones , or a fresh shirt for tonight’s date, we will deliver it. Items we cannot deliver include controlled substances, live animals and non-halal items.
Here are some examples :
- Last minute gifts deliveries for those important anniversaries!
- Bungkusit your favourite food from any restaurants or stalls anywhere
- Send your friend a parcel
- Getting the Roadie to stand in line for you at pos laju
- Get urgent documents delivered instantly within 60 minutes!
- Grabbing midnight drinks and food
- Forgot your book at home? Bungkusit to get it within 60 minutes only!
Who makes the deliveries ?
Our Roadies are independent contractors. Your safety is extremely important to us and we screen all of our Riders with thorough background checks and use a rating system to give each Roadie feedback. Therefore you decide who you want to award the job to !
Can I send items to someone in another city?
Yes however it is limited to 25-30km away from your location per order.
Select Run errands and all you have to do is change the search address in the address bar at the top of the app to the persons location.